The Writing is On the Wall for MagicBands at Disney.

The Writing is On the Wall for MagicBands at Disney.


It’s the end of yet another era for MagicBands, which have been slowly fading away at Walt Disney World for a few years despite still being pretty popular (comparatively). It’s a different story at Disneyland, where the MagicBand+ is as good as dead. This discusses the device’s decline, what led to this, and more.

Let’s start with the latest development for Walt Disney World, which is really non-news. During a recent media briefing, leadership from the WDW Product Management, Guest Experience, and Commercial Strategy departments discussed what to expect from upcoming digital product changes. They covered an upcoming overhaul to the My Disney Experience app and updates to Disneyworld.com, the most consequential of which we cover in detail here: Walt Disney World is Making Major App Changes.

MagicBands were not mentioned once. That’s not necessarily conclusive of anything, as we don’t expect constant MagicBand news. But if there were a time to discuss developments to the wearable or its future, it would’ve been at this briefing. Instead, there was a reference to Apple Wallet in the new trip checklist feature, and that was it.

If there is a new MagicBand coming, 2026 would be the time to announce it. The original MagicBand was introduced in 2013 at Walt Disney World, with the iterative MagicBand 2.0 being announced three years later and launching in 2017. Fast-forward past COVID, and the MagicBand+ was announced for the 50th Anniversary in 2021 and released one year later.

Assuming a similar cadence, the next generation wearable should be announced any time now and launch in 2027. Which is why it was a conspicuous omission for MagicBands to not even be mentioned during that briefing on app and website updates. If MagicBands have a place as a marquee product offering, you’d think they’d come up.

Our strong suspicion for a while has been that MagicBands have no such future. That they are slowly being phased out in favor of better support for digital wallets, along with the likely introduction of facial recognition technology. That to the extent something tangible is necessary, physical ticket media or room keys will fill the gap.

Facial Recognition Entrance Magicband Plus Disney Disneyland 1151

The writing has been on the wall for a while, and was reinforced at the start of the last fiscal year with the End of Discount MagicBand+ for Walt Disney World Guests. That alone was a massive blow to guest utilization of MagicBands at Walt Disney World, but even before that, it was increasingly clear that the wearable was on its way out.

While ending the pre-arrival discount program was disappointing, it sadly made sense. There are only so many upcharges that guests will purchase prior to their trips, and it behooves Disney to emphasize those that will improve satisfaction.

This is yet another way that the switch from free FastPass to paid Lightning Lanes has had second order consequences on other aspects of Walt Disney World trips, but it’s not just that. Guest satisfaction is likely higher among those who purchase After Hours or Mickey’s Not So Scary Halloween Party tickets versus MagicBands, and with the ‘plus’ devices skyrocketing in cost, it absolutely is one or the other.

If I had to bet right now on whether three years from now I’ll be able to wear a new generation of MagicBand or ride Disney’s Magical Express (a service that does not currently exist), I’d pick the latter. Neither strike me as overwhelmingly likely, but of the two, the odds of a Disney’s Magical Express comeback are higher than a MagicBand renaissance.

Facial Recognition Entrance Magicband Plus Disney Disneyland 1149

Future of MagicBands

Before we get going, the silver lining is that MagicBands are still being supported at Walt Disney World and Disneyland. That isn’t expected to change anytime soon, so if you’re one of the Disney diehards who already owns a MagicBand or twenty, you’ll still be able to use it for the foreseeable future.

There’s no officially announced or even rumored sunset date for support of the MagicBand+ on either coast. My gut is that it’ll continue to work so long as changes aren’t made to legacy systems, but I wouldn’t expect future features to roll out, entertainment enhancements, mini-games, or that sort of thing (especially at Disneyland).

Basically, to the extent that Disney doesn’t have to invest more money into MagicBands, they’ll work. Keeping in mind that the interactive Pal Mickey (anyone else remember that, or am I the oldest Walt Disney World fan still standing?!) plus from the early aughts still works in limited capacity roughly 20 years after the product was discontinued, I’d say MagicBands are “safe” from an end user perspective for a while.

Given that the MagicBand user base is exponentially larger than that of Pal Mickey, I wouldn’t be surprised by ongoing maintenance and support for the wearables for a long time to come. Meaning that, for example, MagicBand tapstiles are likely at Lightning Lanes in Villains Land in Magic Kingdom and Pandora in Disney California Adventure, even if the devices are technically dead by that time. That’s the good news!

Magicband Plus Disney Disneyland 1147

MagicBands Already Dead or Dying at Disneyland

As for the MagicBand+ being dead at Disneyland, there have been rumors of this for a while now. It’s likewise been fairly obvious to anyone who visited a Disneyland gift shop, as there have been virtually no MagicBands anywhere.

At Disneyland, the MagicBand+ connects to park tickets or Magic Key Annual Passes to enter parks or Lightning Lanes. Additionally, you can connect your PhotoPass and use MagicBand+ for interactive activities around the park, such as the Disneyland 70th Anniversary touchpoints that are scattered throughout the park.

Unlike at Walt Disney World, the MagicBand+ will not unlock your hotel room, nor does it have resort charging privileges. A doppelganger device, known as DisneyBand+ (presumably for international IP purposes), is available aboard Disney Cruise Line as a stateroom key and for payment onboard and on the private islands.

Magicband Plus Disneyland 70th Anniversary Celebration

Although I don’t pay super close attention, I can’t recall the last time I saw MagicBands on store shelves, period. Probably around New Year’s when a lot of 70th stuff being clearanced out at deep discounts. Speaking of the 70th, the beginning of that event is probably the last time I spotted any new designs.

Disneyland has officially confirmed as much, stating that the resort is ending on-property sales of MagicBand+ devices, but not support for them. Since that statement was made about one month ago, I’ve checked each of the three shops where MagicBands were last available, and have found no traces of MagicBands.

Along with this, I should note that I’ve heard unsubstantiated reports from Cast Members that the reason for the lack of MagicBand+ inventory is because a new generation of the device is going to roll out. I do not believe this for the reasons discussed above.

My gut is that this is chatter trying to make sense or come to terms with the MagicBand+ ending sales at Disneyland. Investing in yet another generation of the wearable feels like the ultimate example of throwing good money after bad. (Okay, when framed like that, it sounds like exactly the type of thing Disney would do!)

Magic Band Plus Debut Date October 26 2022 Disneyland

As you might recall, the MagicBand+ launched at Disneyland Resort in October 2022 to great excitement among a subset of Disney fans. The device had been anxiously awaited by diehards, who had been asking when the California parks would finally get MagicBands for years.

Less than one year later (September 2023), Disneyland announced a special offer: Magic Key Annual Passholders could receive a FREE MagicBand+ with any purchase at select Disneyland Resort gift shops. That was a free MagicBand+ with any purchase, not just with a purchase over a certain amount.

You could buy a bag of candy, magnet, or whatever the cheapest item was at participating locations and get a free MagicBand Plus. And in fact, when we went to take advantage of this deal, we actually had a harder time finding cheap products in stock than we did MagicBands, because Annual Passholders were spending as little as possible to score the freebie.

Prior to that promo, we had heard credible rumors that Disneyland over-ordered MagicBands to a staggering degree. I don’t recall exact numbers, but it was a comically large number ordered versus sold at full price (a single-digit percentage of units had sold, if I recall correctly). Giving away MagicBands succeeded at clearing that out, though.

Batuu Bounty Hunters Star Wars Magic Band Plus Hollywood Studios Disney World 312

At the risk of stating the obvious, MagicBand+ has been a massive flop at Disneyland Resort. The sluggish sales at launch and that giveaway less than one year later told me the MagicBand+ had no future at Disneyland.

Even after the giveaway, we still rarely see anyone wearing the devices. It’s amazing that Disneyland seeded tens of thousands (if not hundreds of thousands) for free, and yet, you still seldom see them. Maybe they’re like that E.T. Atari game, and decades from now, we’ll find out they were all buried in New Mexico or something. If you were to play a “count the…” game with MagicBands and Monsters University hats, the latter would win!

Between its limited uses at Disneyland and the reality that most guests are locals, it’s not a huge surprise that MagicBand+ hasn’t really caught on in the California parks. We expected it wouldn’t be a huge hit, but even we were caught off-guard by just how quickly it was forgotten and how few fans wear them out west.

Magicband Plus Disneyland 70th Anniversary California 868

What has surprised me is just how long the MagicBand+ has been allowed to remain on life support at Disneyland. Just last year, Disneyland added a bunch of shockingly well-done touchpoints for the Disneyland 70th Anniversary, complete with working effects and fun free keepsakes.

I can’t imagine how much that cost to deploy–money that probably could’ve been better spent. It felt oddly reminiscent of how Wish keeps ending up in new entertainment despite being a flop; either an example of Disney trying to make fetch happen or an example of the development pipeline taking way too long.

To the best of my recollection, that was the last big interactive initiative with MagicBand+ at Disneyland. With new turnstiles and a shift towards facial recognition, it seems that MagicBands will soon see their utility reduced even further, so it makes sense that Disneyland isn’t ordering more of them for the stores.

Maybe Disneyland is finally going to get around to supporting Disney MagicMobile or digital wallets, which would likewise reduce the utility of MagicBands. (That’s what I would personally love to see, as both the digital wallet and MagicBands are more efficient at touchpoints than barcodes.)

Main Street Disney Legend Kim Irvine Disneyland 500

Earlier this spring, I attended a media roundtable with Thomas Mazloum, who was Disneyland President at the time but has since been promoted to Disney Experiences Chair. Mazloum and other leadership from the resort shared plans for the future, along with changes they’ve made over the last year to measurably improve the guest experience.

Mazloum also fielded questions from media, with one of my peers asking whether MagicBands might roll out additional features, as the device is a ‘useful tool’ at Walt Disney World, whereas it’s a ‘glorified toy’ at Disneyland. Mazloum didn’t sugarcoat the future of the device in his response.

He explained that, from his previous role overseeing Walt Disney World resort hotels, he knew that a majority of guests using MagicBands in Florida were staying in the resorts. He also explained that Walt Disney World has a ton of hotel inventory, giving the MagicBand actual utility.

This wasn’t really news to me. In discussing the sustainability (or lack thereof) of Early Entry at Disneyland vs. Walt Disney World, we pointed to hotel inventory. There are under 3,000 on-site resort rooms at Disneyland Resort (hotel inventory plus DVC), whereas there’s over 10 times that number at Walt Disney World.

Magicband Plus Disneyland 70th Anniversary California 867

Mazloum then discussed demographics, touching on familiar topics such as Annual Passholders vs. tourists, off-site vs. on-site stays, and more. The usual suspects that come up when discussing how Disneyland and Walt Disney World differ. Or rather, how Walt Disney World is the outlier when it comes to the parks, and everywhere else is more like the California parks (except arguably Disneyland Paris).

Putting a finer point on it, Mazloum explained that the theoretical audience for MagicBand+ at Disneyland is 7% of guests, whereas it was closer to 50% at Walt Disney World. He questioned the wisdom of spending on something that has a ceiling of 7% of guests, as opposed to investments that’ll benefit all park guests.

Frankly, I would argue that 7% actually overstates the audience for MagicBands at Disneyland; that the only way of reaching that number is giving away MagicBands to hotel guests, which Disneyland does not do.

Disneyland Hotel Anaheim California Disney 635

I’ve always wondered why Disney bothered with MagicBand+ at Disneyland. From the very beginning in 2022, it felt like throwing good money after bad, and a project that was doomed to fail.

My strong belief is that the device was DOA at Disneyland, and that had nothing to do with its functionality or lack thereof. It seemed like Disneyland had MagicBand+ forced on them, possibly as a way to spread development costs. If not that, I’m not really sure what.

Nothing Mazloum said during that roundtable was remotely surprising. The only surprising thing would be if the leadership before him didn’t reach this exact same conclusion with anything more than like 30 minutes of analysis. It’s the patently obvious conclusion.

Pixar Place Hotel Disney California Adventure Disneyland Resort Anaheim 455

This might rub some fans the wrong way, and I’m aware that MagicBands have a passionate fan following. Many of those enthusiasts will argue that the device would’ve been a success at Disneyland had the company done X or Y differently, investing more in MagicBand+ infrastructure or whatever.

To each their own, but I strongly disagree. The device flopped even after liquidating inventory by giving them away. Disneyland couldn’t achieve meaningful uptake even after giving a ton of MagicBands away for free, so it was never going to work as a paid device.

About the only outcome-determinative change that I could see changing the equation would be time-traveling and launching them a decade earlier, back before smartphones were quite as ubiquitous and the wearable had more novelty. In the here and now? There’s nothing Disneyland could do to change the outcome.

World of Color "Glow with the Show"

Since it launched, MagicBand+ has felt like the Glow with the Show 2.0 to me. It’s pretty amazing that Disney learned exactly zero lessons with that flop when choosing to develop the pricier wearable, and then to import the MB+ from Walt Disney World to Disneyland.

For those who don’t remember Glow with the Show, it was a then next-gen product (like Pal Mickey before it and MagicBand+ after) that consisted of color-changing and “magical” Mickey Ear Hats that interacted with World of Color and Fantasmic!

Glow with the Show was a huge push for a few years (~2012 to ~2014) in the parks, with the ears being given prime real estate in just about every major gift shop at Disneyland Resort, despite sluggish (at best) sales.

Glow With Show Ears Magic Kingdom

In the end, Glow with the Show was a colossal flop. Even with those prominent in-store displays, multiple giveaways to “seed” some truly cool PR photos, very few guests purchased Glow with the Show ears.

The problem was that they were bulky, cumbersome, and–critically–the person spending the money on Glow with the Show ears could not benefit from how they interacted with shows and changed colors, since you cannot see the top of your own head.

MagicBand+ solved that problem, as most people can see their own wrists. (If you can’t, close this tab and seek medical attention immediately.) However, the MagicBand+ introduced a number of new issues, including poor battery life and higher costs. Its “interactivity” with the nighttime spectaculars is also worse than the technology released a decade ago.

Magic Bands Sarah Bricker Magic Kingdom Disney World 265

When the original MagicBand was released back in 2013, wearable technology wasn’t really a thing. In the years since, all sorts of smart watches and other devices have been released, raising the technical bar every single year.

By contrast, MagicBands have only seen one major redesign, and at least from a tech perspective, now feel archaic as compared to other wearables. I realize that for many people, that’s the appeal of MagicBands–having technology that doesn’t require looking at a screen but still makes life more convenient.

This is precisely why MagicBands still “work” well enough at Walt Disney World where guests are in vacation mode and the devices have more utility. At the same time, MagicBands are dying out in Florida despite the value they add because of their cost and no longer being pushed pre-arrival. The MagicBand+ is in this no man’s land where it’s not good by wearable standards nor is it cheap enough to justify as a no-brainer add-on for the sake of convenience.

Magic Band Plus Magic Kingdom Disney World 304

All of this is a lot to overcome, especially at Disneyland where the dynamic is different. By disproportionate numbers, guests are not staying in on-site hotel rooms. Those who are out of state tourists are largely staying off-site and incorporating Disneyland into bigger picture Southern California trips. MagicBands don’t have the same value for them since it’s not a lengthy ‘Disney Bubble’ vacation with an emphasis on escapism.

For locals, the overwhelming majority of Disneyland’s audience, there’s no such thing as the ‘Disney Bubble’ in the first place. Screen time isn’t viewed as negatively, and there’s not as much of a market for MagicBands. Consequently, it all comes down to the interactivity and utility for the MagicBand+ at Disneyland. Neither of those things are sufficiently compelling to justify the cost of the wearable. The MagicBand is already as good as dead, and will be replaced by digital wallets or your face in the future.

Planning a Southern California vacation? For park admission deals, read Tips for Saving Money on Disneyland Tickets. Learn about on-site and off-site hotels in our Anaheim Hotel Reviews & Rankings. For where to eat, check out our Disneyland Restaurant Reviews. For unique ideas of things that’ll improve your trip, check out What to Pack for Disney. For comprehensive advice, consult our Disneyland Vacation Planning Guide. Finally, for guides beyond Disney, check out our Southern California Itineraries for day trips to Los Angeles, Laguna Beach, and tons of other places!

Your Thoughts

What do you think of the MagicBand+ slowly dying out? Do you regularly use the interactive wearable devices at Disneyland? Surprised it took so long for the MagicBand+ to fade away at Disneyland, especially given the liquidation back in September 2023? Do you agree or disagree with our assessment? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!



Source link

Leave a Comment

Your email address will not be published. Required fields are marked *